FAQ

Frequently Asked Questions

How long does U.S. shipping take?

U.S. orders usually arrive in 8–15 business days. Shipping is free over $49; otherwise, it is $8.

How will I know when my order ships?

We’ll email you when your order ships, with tracking details when available.

Can I cancel my order?

Yes, within 24 hours if it has not shipped. Email support@purplechillaxin.com with your order number.

Can I change my shipping address?

Contact us immediately. We’ll help if possible, but changes are not possible after shipment.

What is your return and exchange policy?

Returns and exchanges are not accepted for non-quality issues. Contact us with any questions.

What if my order has a quality issue?

Contact us within 7 days of delivery with your order number and photos. We’ll review the issue and may offer a replacement or refund.

How do I use WELCOME10?

Enter WELCOME10 at checkout for 10% off. One use per customer; cannot be combined with other discounts.

How can I contact Purple Chillaxin?

Email support@purplechillaxin.com. We usually reply within 24 hours.